Contact Us – Turtle-beach
We’re here to help. Whether you have a question about your order, need support with a product, or just want to give us feedback — feel free to reach out.
Customer Service Hours
| Day | Hours (ET) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time) |
| Saturday – Sunday | Closed (we will respond on the next business day) |
We observe all major U.S. national holidays. Emails sent outside of business hours will be answered within 1–2 business days.
How to Reach Us
Email (preferred for fastest response)[email protected]
Please include your order number (if applicable) in the subject line, along with a brief description of your question or issue.
Phone654-754-2574
Phone support is available during business hours. If we are unable to answer immediately, please leave a voicemail with your name, phone number, and order number (if any), and we will return your call within one business day.
Mail / Returns Address
11011 Via Frontera, Suite A, San Diego, CA 92127, USA
Important: Do not send product returns to this address without first obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused. Please see our Return Policy for instructions.
We look forward to assisting you!
Turtle-beachme – Reliable gear. Simple support.
Independent Retailer Notice
Turtle-beach is an independent online retailer and is not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® is a registered trademark of Turtle Beach Corporation.